Frequently Asked Questions

What can I recycle?

We accept selected mobile phones.

We offer payment for selected Equipment whether or not the items are working, but we cannot offer payment for:

  • Equipment, makes and models not listed on this website
  • Mobile phones not registered in the UK or Europe
  • Cordless phones
  • Equipment that is damaged beyond standard wear and tear (smashed device, broken screen, etc.) or incomplete (missing cover, no battery). This makes them non-recyclable and non-refurbishable
  • Laser printer cartridges
  • Equipment that is blocked, or registered as lost or stolen
  • Equipment that are of a "prohibited" make or model

 

For full details of what Equipment we can and cannot accept, as well as details on what constitutes a "prohibited" make or model, please see our Terms and Conditions.

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What if my equipment, make or model is not listed?

If you do not know the model of your mobile phone you can usually find it printed underneath the battery.

For other equipment not listed we are unfortunately unable to accept all other types of equipment, makes and models or types not listed on this website. However, please still send us your Equipment and any proceeds will go towards charity and/or will be recycled for the good of the planet. For full details on payments to charities, please see the "Charities" section below.

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Can I recycle my charger and accessories?

We accept all accessories for digital cameras only, although you will not receive compensation for them nor do they increase the value of your Equipment.

However, you must send any battery or stylus (if applicable) with your device(s).

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How do we determine Equipment value?

Technology has a value depending upon how it's reused. Some Equipment can be refurbished and resold in the UK or in other countries. Others are dismantled and major components (such as screens, hard drives, processors) are used in new products. The payment offered to you is driven by the value of your Equipment in the refurbishing / recycling market.

To receive the full value of your Equipment, certain conditions must be satisfied. For full details, see our Terms and Conditions. If your Equipment does not meet all of the conditions, but is worth a percentage of the full value, we will adjust the payment price, notify you of the price via e-mail and process your adjusted payment amount. Please note that once you have sent in or dropped off your Equipment, the items cannot be returned.

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Recycling for good

What happens to my Equipment after I recycle it?

If an item of Equipment or its components cannot be reused it will be fully recycled to extract raw materials (such as copper and lead) for reuse. Remaining materials that cannot be recycled will be safely disposed of and will not end up in landfill.

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Envelopes/Postal damage and loss

Using your envelopes

PPFC envelopes are designed to fit simply into a pillar box, and therefore are large enough for four items of Equipment to fit comfortably together. So, the maximum number of Equipment items per prepaid envelope is up to four (4) and as many inkjet cartridges as you can fit.

Please follow the posting instructions on any confirmation e-mail message/letter you receive when you submit your details on this website.

We strongly recommend that you properly and safely pack your mobile phones and other devices before sending them in to PPFC, to minimise the risk of damage.

The prepaid envelope does not guarantee that the device(s) will be received in the same condition as when it was sent.

We suggest that all device(s) are sent to us by Royal Mail "Special Delivery" (or equivalent) – evidence of postage should be obtained for all sendings. Adequate insurance should always be obtained.

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Packaging

To minimise the risk of damage and help ensure that you get paid the highest value possible for your Equipment, we strongly recommend that you separately, properly and safely pack your devices before sending them in.

You may send in your used household inkjet cartridges either separately or together with your Equipment. We strongly recommend that you safely pack your household inkjet cartridges separately from your Equipment before sending them in order to minimise the risk of damage or ink leakage.

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Payment methods

We will make any payment to you by cheque/postal order that will be issued payable to the registered person at the registered address.

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How do I remove personal information from my Equipment before sending?

Very important: Before dropping anything into an envelope, please remove and/or delete all personal data. This includes personal information, contacts, images, videos, music files, text messages and emails. Once you have sent your Equipment, under no circumstances will we be able to return Equipment or data. Any SIM cards, memory cards and personal data sent or handed in with your Equipment will be destroyed during the handling process and therefore cannot be returned.

Help with how to remove your personal information from many phone models.

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What happens if PPFC receives stolen Equipment?

We require all users recycling Equipment to provide us with their name, address, and contact information.

Once we receive the Equipment, we check each item in the appropriate national database to identify if any have been stolen or are evidence of a crime. If so, the registered user's information is handed over to law enforcement.

Our processes have been screened and approved by the Met Police National Mobile Phone Crime Unit.

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What happens after I send my device?

We will email you confirmation of receipt within 7 working days of receiving your device(s). If you do not receive an email, visit the Help & Feedback section of the website, or contact us at support@postphonesforcash.com and include your full name, address and sales reference number.

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Other

  • Dealers and stockists are excluded from this offer. Registered charities are NOT excluded from this offer.
  • All Equipment, accessories and household inkjet cartridges handed or sent in to PPFC must be done with the permission of their legal owner(s). PPFC may, at its sole discretion, ask you for appropriate documents to evidence ownership.
  • Equipment that is suspected or reported stolen may be referred to the appropriate authorities for further investigation, along with the name and contact details of the Customer. No customer payment will be made if the Equipment IMEI (serial number) is inaccessible, or appears on any of the Stolen/Blocked Asset registers.
  • PPFC has the ultimate right to refuse payment for any Equipment(s).

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