You

You warrant that you are:

• The legal owner of the Equipment, Accessories and/ or household ink-jet cartridges, or have permission from the legal owner(s) to send in and sell them. PPFC may, at its sole discretion, ask you for appropriate documents to evidence ownership;
• A resident in Great Britain or Northern Ireland with a valid UK mainland address; and
• At least 18 years old.

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Your Equipment

To receive the full value of your Equipment (as quoted on this website), it must satisfy the following conditions:

Working

• Fully functional, but can show signs of wear & tear through normal use
• Have a working, undamaged screen (no cracks other blemishes)
• Include its battery and stylus (if applicable)
• Must not be water-damaged
• Lens must be present (if applicable)

Not Working or functional problems

Your device:

• Does not power on
• and/or has serious physical defects, or functional issues after power on
• and/or is incomplete, with no battery or styles
• Please note the device must not be water-damaged, or crushed
• Please note that with Smart phones, it must be possible to access the IMEI number recorded electronically within the device, so to verify this with CheckMEND

Further mandatory conditions:

• If it is a mobile phone, it must not be subject to a current contract with a mobile phone operator;
• If it is a mobile phone, it must not be pin protected;
• It must be a make and model that appears on this website;
• It must not be blocked, or registered as lost or stolen ; and
• It must be of UK or European specification.

All Equipment to be recycled by PPFC must be accompanied by a unique reference code and other identifying customer information, and if registered first on our website, must be posted within 7 days of the date of the website entry date.

Each Equipment received at PPFC is tested and screened against the above conditions before customer payment is processed and made within the time frame set out under the "Payments" section of these terms and conditions.

Equipment that does not meet all the conditions above can be posted in to PPFC, however, depending on their condition, you may not receive any payment for the Equipment, or you may receive a percentage of the full value of a non-damaged Equipment (so the customer payment offered will be less than that of an Equipment that meets all of the conditions above).

All devices will be IMEI checked via CheckMEND on receipt; if a device fails CheckMEND it will be quarantined for 28 days, after 28 days, if the device is still a CheckMEND fail, PPFC will dispose of it. This is in compliance of the Home Office Code of Practice. We cannot return any devices that fail CheckMEND.

Once the Equipment has been received and tested, we will contact you via email with the payment value. If the Equipment does not meet all of the above conditions, but is worth a percentage of the full value of undamaged Equipment, we will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount. If emailed with a variance of the registered price, you must respond if not acceptable within 7 days, else we’ll conclude purchase based on the revised offer made.

Please note that once you have sent in or dropped off your Equipment or Accessory, they cannot be returned.

We encourage the recycling of Accessories, but they do not increase the value of the Equipment listed on the website.

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Significantly damaged Equipment

Equipment that is significantly damaged, or does not satisfy all of the conditions as listed in 'Your Equipment', or falls within the 'Prohibited makes and models' set out below, may be posted in to PPFC for recycling but no payment will be made for it.

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Wrong make and model

PPFC shall confirm the Equipment make and model upon receipt of the Equipment. The price paid to you by PPFC may change if the Equipment make and model received by PPFC is different to the Equipment make and model entered into the website.

We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount on the corrected model. If emailed with a variance of the registered price, you must respond if not acceptable within 7 days, else we’ll conclude purchase based on the revised offer made.

Please note that once you have sent in your Equipment’s, Accessories and/or household ink-jet cartridges, they cannot be returned.

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Prohibited makes and models

PPFC will only make payments for makes and models of Equipment that are listed on its website. For the avoidance of doubt, the following makes and models will not qualify for payment:

• Mobile phones not registered in the UK or Europe;
• Devices that are significantly damaged beyond standard wear and tear (for example, smashed device, broken screen), or incomplete (for example, missing cover, no battery).

Please be sure to check that your Equipment is listed on the PPFC website before sending, as PPFC is unable to return any Equipments, Accessories or any other items under any circumstances.

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Damaged and non-functioning Equipment

PPFC shall confirm the Equipment condition and functioning state (that is, whether it is / is not in working condition) upon receipt of the Equipment. The price paid to the customer may change if the Equipment received is in a functioning state that does not meet all the conditions set out above.

We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount.

Damaged Equipment can be traded in as normal. However, depending on their condition, you may not receive any payment for the Equipment’s, or you may receive a percentage of the full value of a non-damaged Equipment (so the customer payment offered will be less than that of a working Equipment). Once the Equipment has been received and tested, we will contact you via email with the new payment value.

We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount.

If the Equipment is significantly damaged, no payment will be made for it.

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Personal information

We recommend that you remove all SIM cards and memory cards before posting your Equipment to PPFC. Please be aware that it is in your interest to do this as SIM and memory cards contain personal details and private information, and if you do not remove them properly, we are not responsible for any unauthorised use of your network airtime and/or your personal data.

In addition, customers are advised to remove all other personal data that may be otherwise stored on the Equipment; for example personal details, SMS/text messages, photos, videos, images, games, music or other data. PPFC has no responsibility if you do not remove SIM cards, memory cards and other data as outlined above.

Any SIM cards, memory cards and personal data posted with Equipment or Accessories to PPFC will be destroyed during the handling process and therefore cannot be returned. Additionally, it will not be possible for you to otherwise retrieve any data, other content on the Equipment, SIM card or memory card once sent to PPFC, as all data is removed in the handling process.

If the Equipment or Accessory contains any personal data, you consent to the level of security, protection, confidentiality and removal of such data, which PPFC will apply in the handling process for the Equipment or Accessory.

You confirm that the Equipment, when sent, will not contain any personal data of any other person, and will fully indemnify PPFC, their agents, employees and subcontractors for any and all claims, loss, damages or charges that may arise from any SIM card, memory card received or any personal data left on the Equipment or Accessories.

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Payments

In respect of an Equipment that has been sent to PPFC, a payment will be sent to the customer once the Equipment has been received, tested and validated. Payments will be made to the same name, address and email address entered/ provided on the website or mailer bag.

Any Equipment received without the unique reference code provided to the customer, that cannot therefore be identified back to the customer, PPFC will treat as a charity donation.

Where possible we will endeavour to make all relevant payments within the following number of working days from the day your Equipment(s) have been tested and confirmed to meet our terms and conditions.

Cheque/Postal Orders payments within 3 days of receipt and processing of device.

At busy times we cannot guarantee payment within the periods set out above, and we will endeavour to make all relevant payments within 14 days of receipt of the Equipment by PPFC.

The price paid to you by PPFC may change if the Equipment make and model received by PPFC is different to the Equipment make and model entered into the website, or if the Equipment received is in a functioning state that does not meet all the conditions set out above. We will automatically adjust the payment amount accordingly, notify you of the change via email and process your adjusted payment amount. If emailed with a variance of the registered price, you must respond if not acceptable within 7 days, else we’ll conclude purchase based on the revised offer made.

The price quoted is valid for 10 days from the date of the website entry. We will guarantee the value quoted on the date of website entry of the Equipment for 10 days after that date, unless it fails to meet the conditions as stated under the 'Your Equipment' section above. Subject to the foregoing, PPFC reserves the right to withdraw any Equipment from this website without notice.

Equipment values stated on the website are subject to change at any time without notice.

All payments are non-transferable.

PPFC will become the owner of each item of Equipment when you have been paid for the Equipment, or when PPFC contacts you to acknowledge receipt of your Equipment together with a change in the purchase price (if it is determined by PPFC that a percentage of the full value of the Equipment is due to you after the Equipment has been tested and validated). PPFC will become the owner of each Accessory and household ink-jet cartridge when you have posted the Accessory or cartridge to PPFC.

PPFC reserves the right to refuse acceptance of any Equipment or Accessories.

PPFC reserves the right to recover payment from you if it considers that you have not complied with the requirements listed above or any advertised conditions of service, or if Equipment posted by you is later identified as being blocked, or registered or reported as lost or stolen.

We encourage the recycling of Accessories and household ink-jet cartridge, but they do not increase the value of the payment due to you for the Equipment.

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Postal damage and loss

We strongly recommend that you properly and safely pack your mobile phones and other devices before sending them in to PPFC, to minimise the risk of damage.

The prepaid envelope does not guarantee that the device(s) will be received in the same condition as when it was sent.

We suggest that all device(s) are sent to us by Royal Mail "Special Delivery" (or equivalent) – evidence of postage should be obtained for all sending’s. Adequate insurance should always be obtained.

PPFC does not take any responsibility for the loss or damage to devices before receipt at our warehouse. Device(s) sent via "Special Delivery" (or equivalent) are subject to the relevant terms that apply at the time of the devices being posted, including terms relating to compensation.

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Returns

Once you have sent in or dropped off your Equipments or Accessories, they cannot be returned by PPFC.

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Other

• Dealers and stockists are excluded from this offer. Registered charities are NOT excluded from this offer.
• All Equipments and Accessories sent in to PPFC must be done with the permission of their legal owner(s). PPFC may, at its sole discretion, ask you for appropriate documents to evidence ownership.
• Equipments that are suspected or reported stolen may be referred to the appropriate authorities for further investigation, along with the name and contact details of the Customer. No customer payment will be made if the Equipment IMEI (serial number) is inaccessible, or appears on any of the Stolen/Blocked Asset registers.
• PPFC reserves the right to refuse payment for any Equipment(s).

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Data protection

By using this website, you agree to the capture and use of your data in accordance with the terms laid out in the website's Privacy Policy.Click here for more information on our Privacy Policy.

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Website usage

Important legal information

By accessing this website you consent to the following terms and conditions of use.

Security and privacy

PPFC takes the security and privacy of its systems and its customers' data very seriously. We constantly review our systems and data to ensure the best possible service to our customers.
By using this website, you agree to the capture and use of your data in accordance with the terms laid out in the website's Privacy Policy. Click here for more information on our Privacy Policy.

Exclusions and limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law.

PPFC

• (a) Excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website;
• (b) Excludes all liability for loss or damage arising out of or in connection with your use of this website;
• (c) Excludes loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised PPFC of the possibility of such potential loss) and indirect, consequential and incidental damages.

PPFC does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law.

Content changes and Accuracy of Information

PPFC may make changes to the contents of this website at any time and without notice. Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time.

PPFC reserves the right to change any term of these terms and conditions at any time. If this occurs, PPFC will provide you with reasonable notice of this on the website.

Some information on this website is taken from sources external to PPFC or is of a type that changes frequently. PPFC does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.

Trade mark and copyright notices

Contracts

Nothing on this website constitutes an offer by PPFC to sell or purchase any goods or services. Where you post in Equipment to PPFC, this shall constitute an offer by you to sell the Equipment to PPFC. No contract will be formed until PPFC accepts your offer by PPFC either making a payment to you within the time frame set out under the 'Payments' section above, or contacting you to acknowledge receipt of your Equipment together with a change in the purchase price (if it is determined by PPFC that a percentage of the full value of the Equipment is due to you after the Equipment has been tested and validated).

Links to this website

You may not create a link to any page of this website without PPFC’s prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
PPFC does not monitor or review the content of other parties' websites that are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by PPFC. PPFC is not the publisher of such opinions or material.

Availability

Unless otherwise stated, the products and services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom.

Duration

PPFC reserves the right to stop or extend the offer, or to change these conditions at any time.

General

These terms and conditions are governed by the laws of England and Wales. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English and Welsh courts. If any of these terms or conditions is deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these terms and conditions and the remaining provisions will continue to apply.

Postgoldforcash is a company registered in England and Wales, number 05900919, registered address Highfield Court, Tollgate, Chandlers Ford, Eastleigh, SO53 3TY. Postgoldforcash VAT registration number: 971451710.
Greenwire UK Ltd is a company registered in England and Wales, number 995025006, registered office 54 South Molton Street, London W1K 5SG.
Royal Mail Group Ltd is a company registered in England and Wales, number 4138203, registered office 100 Victoria Embankment, London EC4Y 0HQ.
Post Office Limited is a company registered in England and Wales, number 2154540, registered office 80-86 Old Street, London EC1V 9NN

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